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Nothing but Net
February 2000
Five years after Web banking began at Wells Fargo in May 1995, are we beginning to see serious challengers to the old guard? Find out in our analysis of the new Net-only players, X.com, everbank.com, Virtual Bank, the newly funded CompuBank, and a dozen others. Contents • Screen...[more]
E-Service (part 2 & 3)
January 2000
During the summer of 1999, we tested the email service of U.S. financial institutions. The results were terrible. At the time we chalked it up to the learning curve and summer vacations. But we found little, if any, improvement in our tests in Oct. and Nov. Overall, across...[more]
Internet Person-to-Person Payments
November 1999
Online Banking needs a killer app to fuel growth. Person-to-Person payments involve not only the sender but the receiver – as long as that person is online, they become a customer in order to receive the payment. Seems like more incentive than usual. And, if it works, nothing...[more]
2000 Planning
September 1999
Will this be the big year? WingspanBank fired the first shot with a goal of one million accounts. We’ve updated the strategy matrix to support your planning efforts—along with some ""quick hits"" to increase web traffic before the end of 1999. Content • Effective planning • Conference calendar...[more]
Virtual Checking Accounts
July 1999
Will virtual checking combined with a credit card be able to gain control of the payments process while leaving the messy and largely unprofitable paper and branch-based checking services to the existing players? Contents • If you build it, will they come? • 13 reasons to focus on...[more]
Banking the Online Investor
June 1999
The bank’s share of assets in the model portfolio continue to decline, but there is more to solving the problem than just adding a quick-fix brokerage element. Content • Chasing retail investments online • Get core products going first • Look for unmet customer needs • Take the...[more]
Security Concerns as a Marketing Tool
May 1999
Security products and strategies can boost shareholder value when you address your customers’ fear, uncertainty, and doubt about doing business on the Web. Content • Making eCommerce Safe (Enough) • Building a Trustworthy Brand • Making Security a ""Product"" • Passwords • Innovators: VeriSign helps build online trust...[more]
Activation and Usage
April 1999
Are you signing up significant numbers of customers for online service, but the number of actual active users is lagging? This month’s issue provides ideas you need to convert signers to users. Content • Return on Time Invested • Account Activation • Creating a Good First Impression •...[more]
E-Billing & Payments (part 2)
March 1999
What you really need from Web users are their loan balances, and bill payment can help you get them. We will guide you through E-billing business models and pricing strategies. Content • E-Billing • Participants • Business models • Loan acquisition tool • Pricing strategies • Net-Only Bank...[more]
E-Billing and Payments (part 1)
January 1999
As the stock market rewards companies that show rapid growth on the Net, bill payment and banking are relatively untapped sources of traffic. And while bankers were looking over their shoulders at Microsoft, it’s the portals who may seize the opportunity. Contents • Building Consumer Trust Online •...[more]
Ecommerce Crosses the Chasm
December 1998
1998 appears to have been the year that eCommerce crossed the chasm from niche appeal to mass-market acceptance. When will online banking make the move? Content • 1998 in Review • Top 10 Milestones for 1998 • Top 20 Innovators for 1998 • Review and Update our Products...[more]
Net Lending 3.0
December 1998
The Net has become an accepted way to purchase a credit card in the last six months. In just 12 months, more people have applied for a credit card online than have used online banking in the past 15 years. It’s a turning point to notice. Contents •...[more]