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Transforming the Digital Customer Journey White Paper
Transforming the Digital Customer Journey White Paper
December 2020 : DBR274
The impact of the pandemic on consumer expectations was to highlight the importance of digital channels, easy engagement, personalized content, and proactive recommendations. In 2021, ‘being digital’ will not be enough. Consumers will choose their financial institution partner of choice based on the experiences provided. The challenge for...[more]
Using Data to Drive an Improved Customer Experience
Using Data to Drive an Improved Customer Experience
December 2020 : DBR273
Data and advanced analytics are at the foundation of the entire concept of digital banking transformation. As the proliferation of data is growing exponentially, there is an increased need to be savvy and intentional about managing data, and to make sure the quality of data is high and...[more]
Innovation in Retail Banking 2020
Innovation in Retail Banking 2020
November 2020 : DBR272
The pandemic ignited the fires within financial services, creating an innovative spirit that many organizations only dreamed of before COVID-19. Even in a remote work environment, banks and credit unions moved faster and took greater risks out of necessity, as consumers needed ways to conduct financial activities without...[more]
Digital Lending and Account Opening
September 2020 : DBR271
The coronavirus pandemic has impacted every aspect of financial services, moving transactions to digital platforms, and forcing organizations to rethink back-office processes that have been in place for decades. While disruptive to ‘business as usual,’ this transformation has modernized outdated products, policies, and procedures while improving the customer...[more]
State of Financial Marketing
State of Financial Marketing
July 2020 : DBR270
In a matter of weeks, the economic and emotional effects of a worldwide pandemic slowed business and immediately altered the ways we engage with consumers. Financial marketers went into crisis mode, helping customers adjust to new digital engagement realities and finding ways to help customers navigate potential financial hardships....[more]
The Future of Work in Banking - Banking Transformed White Paper
The Future of Work in Banking
June 2020 : DBR269
It is increasingly clear that the entire banking ecosystem and the way consumers interact with financial organizations have been shaken to the core as a result of COVID-19. We will look back on this period as a tipping point between the period before COVID-19 and the ‘new normal’...[more]
2020 Retail Banking Trends and Priorities
2020 Retail Banking Trends and Priorities
January 2020 : DBR268
Digital banking disruption is going to impact every bank and credit union in the coming decade. Either an organization is going to be disrupted, or it will be causing disruption. Either way, preparing for this major transformation in banking will require changes in business models and adjustments in...[more]
State of Digital Banking Transformation
State of Digital Banking Transformation
December 2019 : DBR267
The integration of big data, advanced analytics, digital technologies, open banking APIs, the Internet of Things (IoT), Robotic Process Automation (RPA) and blockchain are disrupting every component of the banking ecosystem. This is dramatically impacting the way consumers bank and the way institutions deliver financial services. In the...[more]
2019 Chalenger Bank Analysis
2019 Challenger Bank Analysis
November 2019 : DBR266
With a world that is becoming more complex, today’s consumer is seeking organizations that can simplify their lives in a manner that is both personalized and seamless. The fewer steps it takes to achieve any objective, the better. The consumer also is growing increasingly aware of what is...[more]
Innovation in Retail Banking
Innovation in Retail Banking 2019
October 2019 : DBR265
The banking industry is confronted with greater challenges than ever as it tries to keep up with demand for more efficient ways to do banking and ways to make the lives of consumers easier. Many organizations are beginning to embrace the process of digital transformation, aligning products and...[more]
Digital Banking Customer Engagement
Digital Banking Customer Engagement
July 2019 : DBR264
The banking industry, similar to most industries, is in the midst of a customer engagement revolution. We are no longer evaluated based on how we have connected with consumers in the past, or how our direct banking industry competitors connect with consumers. We are judged by how the...[more]
DBR 293 - 2019 Digital Lending Review
2019 Digital Lending Review
May 2019 : DBR263
At a time when virtually every consumer is connected to each other and to their primary financial institution digitally, ease of application and speed of process are the two most important components to success. Unfortunately, the application process and ‘time to cash’ at many banks and credit unions...[more]