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Digital Lending and Account Opening
September 2020 : DBR271
The coronavirus pandemic has impacted every aspect of financial services, moving transactions to digital platforms, and forcing organizations to rethink back-office processes that have been in place for decades. While disruptive to ‘business as usual,’ this transformation has modernized outdated products, policies, and procedures while improving the customer...[more]
State of Financial Marketing
State of Financial Marketing
July 2020 : DBR270
In a matter of weeks, the economic and emotional effects of a worldwide pandemic slowed business and immediately altered the ways we engage with consumers. Financial marketers went into crisis mode, helping customers adjust to new digital engagement realities and finding ways to help customers navigate potential financial hardships....[more]
The Future of Work in Banking - Banking Transformed White Paper
The Future of Work in Banking
June 2020 : DBR269
It is increasingly clear that the entire banking ecosystem and the way consumers interact with financial organizations have been shaken to the core as a result of COVID-19. We will look back on this period as a tipping point between the period before COVID-19 and the ‘new normal’...[more]
2020 Retail Banking Trends and Priorities
2020 Retail Banking Trends and Priorities
January 2020 : DBR268
Digital banking disruption is going to impact every bank and credit union in the coming decade. Either an organization is going to be disrupted, or it will be causing disruption. Either way, preparing for this major transformation in banking will require changes in business models and adjustments in...[more]
State of Digital Banking Transformation
State of Digital Banking Transformation
December 2019 : DBR267
The integration of big data, advanced analytics, digital technologies, open banking APIs, the Internet of Things (IoT), Robotic Process Automation (RPA) and blockchain are disrupting every component of the banking ecosystem. This is dramatically impacting the way consumers bank and the way institutions deliver financial services. In the...[more]
2019 Chalenger Bank Analysis
2019 Challenger Bank Analysis
November 2019 : DBR266
With a world that is becoming more complex, today’s consumer is seeking organizations that can simplify their lives in a manner that is both personalized and seamless. The fewer steps it takes to achieve any objective, the better. The consumer also is growing increasingly aware of what is...[more]
Innovation in Retail Banking
Innovation in Retail Banking 2019
October 2019 : DBR265
The banking industry is confronted with greater challenges than ever as it tries to keep up with demand for more efficient ways to do banking and ways to make the lives of consumers easier. Many organizations are beginning to embrace the process of digital transformation, aligning products and...[more]
Digital Banking Customer Engagement
Digital Banking Customer Engagement
July 2019 : DBR264
The banking industry, similar to most industries, is in the midst of a customer engagement revolution. We are no longer evaluated based on how we have connected with consumers in the past, or how our direct banking industry competitors connect with consumers. We are judged by how the...[more]
DBR 293 - 2019 Digital Lending Review
2019 Digital Lending Review
May 2019 : DBR263
At a time when virtually every consumer is connected to each other and to their primary financial institution digitally, ease of application and speed of process are the two most important components to success. Unfortunately, the application process and ‘time to cash’ at many banks and credit unions...[more]
2019 Financial Marketing Trends Report
2019 Financial Marketing Trends
March 2019 : DBR262
Being a marketer in financial services has become an increasingly challenging profession. Beyond having a creative mind and analytical skills, today’s marketer has to remain on top of constantly changing trends in marketing technology, data regulations, channel use and consumer behavior. To succeed, bank and credit union marketers...[more]
Artificial Intelligence for an Improved CX
Artificial Intelligence for an Improved CX
February 2019 : DBR261
Big data is more than a buzzword – it is the foundation of all of the major trends in retail banking in 2019, and the best way to improve the customer experience at your financial institution. Data analytics can help your organization better understand your customers, members and...[more]
2019 Retail Banking Trends & Predictions
2019 Retail Banking Trends and Predictions
December 2018 : DBR260
Despite recent uncertainty in financial markets, the economic outlook for the banking industry remains positive. Regulatory forces are encouraging innovation and new digital technologies are providing opportunities to improve customer experiences. There are strong indications that banking organizations worldwide understand the primary trends impacting the industry as well as...[more]