Using Data to Drive an Improved Customer Experience

This report shows the importance of high quality data that is accurate and consistent with the ability to be leveraged across channels.

Power of Personalized Experiences

This report shows that personalized digital experiences in a world impacted by COVID requires real-time insights, targeted communications and the ability to provide contextual recommendations.

Transforming the Digital Customer Journey

Find out financial institutions leverage digital experience technology to stay connected with their customers, ensuring loyalty and retention, while optimizing operations and costs.

Who Reads The Digital Banking Report?

Banking and credit union executives and solution providers at more than 300 companies worldwide use our insights to keep pace with digital transformation in financial services.


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These reports provide the most comprehensive analysis of trends in the financial services industry. Interviews with hundreds of industry leaders and influencers are combined with in-depth analysis, charts and case studies for the most relevant, up-to-date understanding of the market.

Meet Jim Marous

Recognized as one of the most influential people in banking and a top 5 global influencer, Jim Marous is the owner and publisher of the Digital Banking Report and co-publisher of The Financial Brand.