Improving the Customer Experience in Banking

The results from an industry survey on the current prognosis and future potential of customer experience in banking worldwide.

2017 Retail Banking Trends and Predictions

Insights from 100 industry leaders as well as research results from over 800 organizations worldwide.

The Millennial Mind

Analysis of how the largest generation in history will impact financial services products, services, channels and interactions in the future.

State of the Digital Customer Journey

Proprietary research on how financial services firms worldwide are acquiring, onboarding and cross-selling consumers through digital channels.

The Power of Personalization in Banking

Using both consumer and global banking research, this report provides strategic guidance to help firms narrow the “personalization gap.”

2016 State of Financial Marketing

Results of our annual survey of financial institution marketers, providing details on the products promoted, channels used and budget allocation.


Fintech Battlefield

Analysis of the global fintech and challenger bank ecosystem with key executive interviews and 35 start-up company snapshots.

2017 State of Financial Marketing

Annual survey-based update on the key trends shaping bank and credit union marketing objectives and investments globally.

Opportunities in Mobile Payments

Results of our Digital Payments Survey of financial institutions on their progress in offering mobile payment, digital wallets and P2P capabilities.

Who Reads The Digital Banking Report?

Banking and credit union executives and solution providers at more than 300 companies worldwide use our insights to keep pace with digital transformation in financial services.


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Download a Free Copy of the 2016 Retail Banking Trends and Predictions report

This 82-page report provides the most comprehensive analysis of 2016 trends in the financial services industry. Interviews with 100 industry leaders and influencers were combined with in-depth analysis, charts and case studies around each trend. This report is updated each year.

Meet Jim Marous

Recognized as one of the most influential people in banking and a top 5 global influencer, Jim Marous is the owner and publisher of the Digital Banking Report and co-publisher of The Financial Brand.