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Online Mortgage Lending 1998 (part 1)
May 1998
If you didn’t build that online mortgage module in time for this spring’s refinancing mania, you aren’t too late to catch the next wave. Contents • Real Estate Industry Snapshot • Increasing Online Mortgage Volume • Building Complete Relationships • Model Email Loan Status Report • Consumer Behavior...[more]
Non-Financial Web Content (part 2)
March 1998
If your strategic plans include increasing market share among online consumers, non-financial features deserve a second look. Contents • Hire a Webmaster-in-Residence • 27 Non-Financial Content Ideas • Free email • Flight tracker • Travel club • Shopping resources • Statement consolidator (aka account aggregation) • Expense reporting...[more]
Strategic Non-Financial Web Content (part 1)
March 1998
As financial Web sites proliferate, you’ll have to do more to maintain an edge on the competition. Contents • Strategic Non-Financial Web Content • Selecting Online Content to Support Strategic Initiatives • Most Visited Financial Sites • Ten Non-Financial Content Ideas • Financial Milestones • First Federal pitches...[more]
Online Banking Momentum Builds
January 1998
It took nearly a decade and a half for online banking to achieve a 1% penetration rate of U.S. households, an event that occurred in early 1996. What will those numbers look like in 18 months? Contents • 1997 Year in Review • Online banking forecast • Seven...[more]
Interactive Bill Payments (part 2)
December 1997
Contents • Bill Pay Services for Any Budget • Business Models • Bill pay service fees • Loan revenues • Ancillary product sales • Cost vs. price dynamics • Pricing scenarios • Digital Payment Vendors • Tour of Bill Presentment Demos • Financial Institution Milestones • Key Bank...[more]
Interactive Billing and Payments (part 1)
November 1997
Contents • Opportunities in Bill Presentment • Market Research Results • Segmenting the Market • How to Profit from Presentment • Approaches to Electronic Bill Pay • 18 Enhancements for Internet Billing and Payment • Innovations: Suffolk County National Bank working with billers • Your Customer is the...[more]
Interactive Lending v2.0
October 1997
Contents • Marketing Credit Products Online • Web-based indirect lending • Web-branded lending sites • Second-tier Web Sponsorships • Regional Web sponsorships • Co-branded linkages • Speedy Originations • Maximize search engine exposure • E-Mail loan services • End-product reference centers • Turn Shoppers into Buyers • 40...[more]
Digital Business Banking
September 1997
Contents Four Easy Web Improvements Serving Small Business Online: • Commercial Lending Services • Payment Services • E-Commerce Services • Shipping Service Center • Web Research Center • Professional Services Center • Business Concierge • Customer Network Services • Small Biz Web Showcase Innovations: Travelers Indemnifies OLB Users...[more]
1998 Planning
August 1997
Contents 13 Differentiation Strategies for 1998 Ten Way to Improve Online Customer Service Functionality Ten Ways to Get Noticed Online without Busting the Budget Developing the Plan Four-pronged Approach to Delivery Channel Channel Evaluation Conference Report - NACHA's Internet Payments Innovations • Carolina First Hatches a Net Bank...[more]
Making the Case for Online Banking
July 1997
Contents Analyzing the 5 Headed Beast A Dozen Ways to Make the Case for Internet Banking Eight Steps for Estimating Revenue Potential Fee-Based Online Services Identifying the Total Cost by James Van Dyke Five Steps for Determining Costs Running the Numbers Model Business Case Pro Forma Advertising on...[more]
Customized Financial Services (part 1)
May 1997
Contents Delivering Relevant Information: Example -- CyberTravel, Inc. Building a Custom-Delivery Banking Service Banks with User-Customizable Websites • Bank of America • Deposit Guaranty • Fleet Financial • PNC Bank Mining the Data for Mass Customization Putting it All Together: Customized Financial Services for Any Budget Pushing Financial...[more]
Customized Financial Services (part 1)
April 1997
Contents Online Personalization Methods Mass Customizing Financial Services: • Custom Web views • Virtual personal bankers • Pushing Web content • Building your own account Beyond Account Data: Adding Value Online by Product Web Critic: Summit Bank's Your File Innovations: SFNB's custom investment tracking service delivered via email...[more]
