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The Power of Personalization in Banking
March 2016 : DBR242
The goal of most financial institutions is to deliver a personalized digital experience that helps consumers improve how they manage their day-to-day financial lives. By doing so, banks and credit unions can elevate the level of customer engagement, reduce costs, increase cross sales, and drive higher customer satisfaction...[more]
2016 State of Financial Marketing
February 2016 : DBR241
Now in its fifth year, the "State of Marketing in Retail Banking" study, fielded by The Financial Brand, sponsored by Deluxe, and analyzed and published by the Digital Banking Report, has found that while bank and credit union marketers know the challenges and opportunities of today's marketplace, there...[more]
2016 Retail Banking Trends & Predictions
2016 Retail Banking Trends & Predictions
January 2016 : DBR239/240
More than ever before, all of the banking industry's constituencies are being impacted by the transformation of the banking industry. The category that has the most to gain from the changes expected in 2016 will be the consumer. They are not only in the driver's seat with regards...[more]
Mobile Wallets
October 2015 : DBR238
Since Apple launched its mobile wallet capabilities alongside the iPhone 6 last year, the mobile wallet has served as a battleground between banks, tech companies such as Google and Samsung and retailers, with each trying to gain and retain customer loyalty. The ability to provide a great user...[more]
Digital Account Opening
Digital Account Opening
August 2015 : DBR237
Where there was once delineation between banking processes that a consumer could do from the comfort of their home or with the convenience of a smartphone and those that were done in a branch office, the use of digital functionality has finally become universal. No place is this...[more]
Customer Service in the Digital Age
August 2015 : DBR236
A customer service revolution is occurring in financial services. It’s dynamic, overarching, and being driven by consumers who are embracing digital and mobile channels as never before. The digital age is changing the way consumers research, shop and buy products and services and how they share their experiences...[more]
Guide to Multichannel Marketing
Guide to Multichannel Marketing
June 2015 : DBR235
Guide to Multichannel Marketing provides an overview of how banks and credit unions can better integrate digital marketing tools as part of their marketing efforts. With this report, financial marketers will be able to reduce marketing costs while improving overall marketing effectiveness. Marketers are facing a fragmented media...[more]
Bricks + Clicks: Building the Digital Branch
Bricks+Clicks: Building the Digital Branch
March 2015 : DBR233/234
Bricks + Clicks: Building the Digital Branch is the definitive guide to how banks and credit unions worldwide are transforming their distribution network to reflect the realities of a digital marketplace. As was the case with ATMs decades ago, consumers want the convenience of new technologies, combined with...[more]
2015 Digital Banking Trends and Predictions
2015 Digital Banking Trends and Predictions – A Year of Transformation in Financial Services
February 2015 : DBR232
The 2015 Digital Banking Trends and Predictions report has been collected from a crowdsourced panel of more than 60 global financial services leaders including bankers, credit union executives, industry analysts, advisors, bloggers and fintech followers from the U.S., U.K. and the Asia Pacific region. This year’s list includes...[more]
Strategic Planning Imperative: Capitalizing on Digital's Promise
Strategic Planning Imperative: Capitalizing on Digital’s Promise
December 2014 : DBR230/231
Financial institutions around the world are exploring ways to respond to the needs of a changing consumer universe that is more mobile, more digitally adept and more demanding. In an effort to overcome legacy processes and technologies, banks and credit unions are converting to a more digital business...[more]
Guide to Multichannel Onboarding in Banking
Guide to Multichannel Onboarding in Banking – EXCERPT
August 2014 : DBR229Sample
THIS IS A FREE SAMPLE EXCERPT of Digital Banking Report Issue 229. This is the first 15 pages of a 59-page report. The full report is available for purchase here. New customer onboarding is one of the most effective sales strategies for banks and credit unions wanting to improve...[more]
Guide to Multichannel Onboarding in Banking
Guide to Multichannel Onboarding in Banking
August 2014 : DBR229
To meet the needs of the digital consumer, it is more important than ever to provide the tools needed to open accounts, onboard and cross-sell both online and with mobile devices. These digital stages of the customer journey need to be seamless, integrated and multichannel, with the elimination...[more]