2018 Retail Banking Trends and Predictions

Jim Marous

December 2017

: DBR 253

106 pages, 32 tables/charts


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For the 7th consecutive year, the Digital Banking Report has surveyed a crowdsourced panel of global financial services leaders for their thoughts around upcoming retail banking and credit union trends and predictions. We also surveyed the industry, including banks, credit unions and solution providers (suppliers) worldwide to determine the prioritization of these trends.

Beyond looking ahead, our market survey includes an opportunity to review last year’s projections to determine which ended up being the most impactful. We also collected insight into the strategic priorities and fintech players that are believed to have the biggest impact in the future.

By collecting insights from more than 100 global leading influencers, ranking the trends using market data, and including additional insights about the future of banking, we have created the most comprehensive analysis in the industry. For the third consecutive year, this effort was sponsored by Kony, Inc. and Diebold Nixdorf, allowing us to perform more extensive research and analysis and to publish a market-leading report.

The 106-page Digital Banking Report, 2018 Retail Banking Trends and Predictions provides an unprecedented look into the future of retail banking, including the improvement of the customer journey, use of advanced analytics, building an integrated multichannel delivery network, use of open APIs, the partnership between banking and fintech, the expansion of digital payments, regulatory changes, advanced technologies and innovation in banking.

2018 Retail Banking Trends and Predictions


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