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Digital Payments and Mobile Wallets
Digital Payments and Mobile Wallets
November 2017 : DBR252
Most industry observers would agree that the acceptance and use of mobile wallets has been less than expected. Alternatively, research shows that digital wallets and P2P are poised for a significant upsurge. According to a recent U.S. Bank Cash Behavior Survey, 47% of consumers surveyed say they prefer...[more]
Innovation in Banking 2017
Innovation in Retail Banking 2017
October 2017 : DBR251
The Digital Banking Report is honored to have the opportunity to partner with Efma and Infosys Finacle in the development and publication of their 9th Innovation in Retail Banking report. With the results of a global survey of more than 250 financial institutions, case studies from organizations of...[more]
AI in Banking: The Next Frontier
Artificial Intelligence in Banking
September 2017 : DBR250
The benefits of Artificial Intelligence in banks and credit unions are widespread, impacting back office operations, compliance, customer experience, product delivery, risk management and marketing to name a few. Suddenly, banking organizations can work with large histories of data for every decision made. With an origin rooted in...[more]
2017 Account Opening and Onboarding
2017 Account Opening and Onboarding
June 2017 : DBR249
Onboarding new customers is your first opportunity to win them over and set the stage for the entire relationship going forward. Your onboarding process needs to be as fast, seamless and painless as possible. Customers who feel your initial onboarding and activation is too difficult or time-consuming are...[more]
2017 Financial Marketing Trends
2017 Financial Marketing Trends
April 2017 : DBR248
Every financial organization is trying to find ways to become more efficient and more effective in their marketing efforts. This includes investing in new technology to assist in the implementation of marketing strategies as well as trying to leverage internal and external data to improve personalization and overall...[more]
The Challenger Bank Battlefield
The Challenger Bank Battlefield
March 2017 : DBR247
While there is a great deal of hype surrounding the potential for digital disruption, challenger banks face significant challenges to growth, with the banking industry trying to determine whether they should ignore, acquire, partner or compete with their new technology- driven competitors. Challenger banks see the advantages of...[more]
Improving the Customer Experience in Banking
Improving the Customer Experience in Banking
February 2017 : DBR246
The financial services industry has been significantly impacted by the increasing use of technology from smartphones to wearables. This transformation in methods of transacting has enabled more personalized engagement, allowing customers to use multiple channels simultaneously to engage in seamless, multi-dimensional banking. This has also increased both the...[more]
2017 Retail Banking Trends and Predictions
2017 Retail Banking Trends and Predictions
December 2016 : DBR245
For the sixth consecutive year, the Digital Banking Report has surveyed a crowdsourced panel of global financial services leaders for their thoughts around upcoming retail banking and credit union trends and predictions. For the first time, we also surveyed the industry, including banks, credit unions and solution providers...[more]
The Millennial Mind
November 2016 : DBR244
For the hyper-connected and tech-savvy Millennial segment, banking is more synonymous with mobile banking, P2P payments and digital currencies than it is with the traditional bank branch. With unique needs and different communication channels used, this huge market opportunity is also the most difficult to satisfy. The majority...[more]
State of the Digital Customer Journey
September 2016 : DBR243
To meet the needs of the digital consumer, it is more important than ever to provide the tools needed to open accounts, onboard and cross-sell both online and with mobile devices. These digital stages of the customer journey need to be seamless, integrated and multichannel, with the elimination...[more]
The Power of Personalization in Banking
March 2016 : DBR242
The goal of most financial institutions is to deliver a personalized digital experience that helps consumers improve how they manage their day-to-day financial lives. By doing so, banks and credit unions can elevate the level of customer engagement, reduce costs, increase cross sales, and drive higher customer satisfaction...[more]
2016 State of Financial Marketing
February 2016 : DBR241
Now in its fifth year, the "State of Marketing in Retail Banking" study, fielded by The Financial Brand, sponsored by Deluxe, and analyzed and published by the Digital Banking Report, has found that while bank and credit union marketers know the challenges and opportunities of today's marketplace, there...[more]