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Delivering Modernized Digital Solutions
August 2021
Excellent customer experiences will define winners and losers in the financial services industry in the future. As consumer expectations rise across all delivery channels and with every demographic segment, the ability to deliver against these expectations will have a direct impact on an organization’s revenue and profitability. Unfortunately,...[more]
Gaining Competitive Advantage with Data and Analytics
August 2021
Data and advanced analytics can provide a huge competitive advantage and source of growth for traditional and non-traditional financial services providers. Organizations with data and analytic maturity can provide hidden insights into the daily operations of organizations, helping them to come up with more efficient and productive ways...[more]
The Power of Data-Driven Marketing
August 2021
Consumers are increasingly testing alternative financial providers that are creating personalized solutions that are easy to try and personalized in their delivery. This puts virtually all of your existing customer relationships at risk, limiting growth opportunities and making the acquisition of new customers more challenging than ever. As...[more]
Building Contextual Engagement Across Channels
July 2021
The ability to personalize communication and experiences across the customer journey is not a new phenomenon, but the ability to deliver personalization at scale has been made much easier with the availability of greater amounts of data, new analytic capabilities, and new technologies that can respond to opportunities...[more]
Transforming Consumer Lending with Connected Banking
June 2021
Digital banking transformation is significantly impacting all areas of banking and the customer experience. In no area of banking is this more apparent than in consumer lending. For many banks and credit unions, while loan applications may be able to be taken online, the process still takes far...[more]
Leading Digital Transformation
May 2021
Digital banking transformation is the most important overarching initiative in financial services today. Broad in scope and never-ending in execution, the process of making an organization future-ready for digital is a necessity for success. Financial institution leaders worldwide understand that their customers, workers and competition have gone digital....[more]
The Importance of Future-Ready Payments
April 2021
The impact of the pandemic on the banking industry was immediate and impactful. The shift to digital transactions not only changed the banking industry, but every industry globally, as consumers accepted the need to make purchases and payments using digital devices, with embedded experiences and one touch engagement....[more]
Building a Strong Data and Information Strategy
March 2021
When we discuss digital banking transformation, a conversation about using data and analytics to improve the customer experience is where most financial services executives will start. This is because, more than ever, the power of data and customer insight can drive most decisions, and impact the revenue and...[more]
Retail Banking Trends and Priorities
March 2021
The past year may have been the most challenging ever from both a personal and professional perspective. While the new year is nothing more than a flip of the calendar, for many it represents a fresh start and a chance to put 2020 in the rear-view mirror. But...[more]
New Customer Onboarding White Paper
January 2021
The concept of reaching out to consumers after they have opened a new banking relationship is definitely not a new strategy. But, as more consumers than ever are using digital channels to open new accounts, the importance of a cross-channel engagement strategy has never been more important to...[more]
Transforming the Digital Customer Journey White Paper
December 2020
The impact of the pandemic on consumer expectations was to highlight the importance of digital channels, easy engagement, personalized content, and proactive recommendations. In 2021, ‘being digital’ will not be enough. Consumers will choose their financial institution partner of choice based on the experiences provided. The challenge for...[more]
Using Data to Drive an Improved Customer Experience
December 2020
Data and advanced analytics are at the foundation of the entire concept of digital banking transformation. As the proliferation of data is growing exponentially, there is an increased need to be savvy and intentional about managing data, and to make sure the quality of data is high and...[more]
