Innovation in Retail Banking 2020
This research reflects the significant changes in retail banking innovation and the impact on digital...[more/order]
Digital Lending and Account Opening
The COVID-19 pandemic forced financial institutions to rethink credit platforms. This report discusses the ‘smart...[more/order]
State of Financial Marketing
Marketing budgets cut and increased consumer expectations require financial institutions to leverage new technologies to...[more/order]
The Future of Work in Banking
In an instant, the future of work in banking was disrupted by COVID-19. This report...[more/order]
2020 Retail Banking Trends and Priorities
Insights on future trends in banking from industry leaders as well as research results from...[more/order]
Using Data to Drive an Improved Customer Experience
This report shows the importance of high quality data that is accurate and consistent with the ability to be leveraged across channels.
Power of Personalized Experiences
This report shows that personalized digital experiences in a world impacted by COVID requires real-time insights, targeted communications and the ability to provide contextual recommendations.
Transforming the Digital Customer Journey
Find out financial institutions leverage digital experience technology to stay connected with their customers, ensuring loyalty and retention, while optimizing operations and costs.
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Banking and credit union executives and solution providers at more than 300 companies worldwide use our insights to keep pace with digital transformation in financial services.
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These reports provide the most comprehensive analysis of trends in the financial services industry. Interviews with hundreds of industry leaders and influencers are combined with in-depth analysis, charts and case studies for the most relevant, up-to-date understanding of the market.
Meet Jim Marous
Recognized as one of the most influential people in banking and a top 5 global influencer, Jim Marous is the owner and publisher of the Digital Banking Report and co-publisher of The Financial Brand.