The Numbers (part 2)
Web banking moves to the mainstream
: OBR 77/78
Last month we updated our online banking forecast, noting the significant increase in usage during the past 18 months, where U.S. usage has grown approximately 50% to more than 20 million users (OBR 76, p. 5). This month we drill-down and look at specific product usage such as online payments (p. 38) and loans (p. 23); and how industry bellwethers such as NetBank (p. 15) and LendingTree (p. 43) are fairing through the economic downturn.
retail banking, small business, microbusiness, lending, marketing, payments, security, customer service, mainstream, numbers, forecast, statistics