Online & Mobile Banking Forecast

Current, future and historical usage: 1994 to 2018

Jim Bruene

January 2009

: OBR 162



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In this report, we look at online banking and bill pay usage in the United States, both past (back to 1994), present, and future (through 2017). Year-by-year projection are provided for the following online products and services:
• Checking/deposit account access
• Peer-to-peer lending (P2P)
• Mobile access
• Loan/credit card access
• Account aggregation
• Pay-anyone bill pay
• Direct bill pay (including at credit card sites)

Also, in this report we look at:
• Mobile banking forecast for 2025
• The top-10 developments in 2008
• The top-37 online banking innovations of all-time including five new entrants
• Recap of the top-10 by year since 1996

Online & Mobile Banking Forecast


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