Online Banking & Bill Pay Forecast

Current, future and historical usage: 1994 to 2017

Jim Bruene

January 2008

: OBR 150



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In this report, we look at online banking and bill pay usage in the United States, both past (back to 1994), present, and future (through 2017). Year-by-year projection are provided for the following online products and services:
• Checking/deposit account access
• Mobile access
• Loan/credit card access
• Account aggregation
• Email statements/alerts
• Pay-anyone bill pay
• Direct bill pay (including at credit card sites)
• Interbank funds transfer (A2A)

Also, in this report we look at:
• The top-10 developments in 2007
• The top-32 online banking innovations of all-time including two new entrants
• Recap of the top-10 by year since 1996
• ING Direct’s impressive account growth: 2000 to 2007

Online Banking & Bill Pay Forecast



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