Digital Small Business Banking

How banks can best tap this massive market

Ray Graber, Jim Bruene

December 2013

: OBR 223


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There is no other issue that ignites our passion than the lack of attention paid small- and micro-businesses. There are many reasons why this segment continues to fly under the radar of mainstream banks. But with digital delivery, “cost to service,” is no longer a valid excuse.

In this report, our sixth at servicing small biz online (and now mobile too), we outline new ways to profitably serve small businesses.

Buyers of this report are also eligible for a free copy of our previous Small Business Report (OBR 172/173) published in 2009. It contains additional material still valid for today’s strategists and small biz product managers.

Digital Small Business Banking


Small business banking, digital, product management, microbusiness, SMB, SME, micro-business, commercial lending, biz services, accounting, alt-lending, checking, billpay, bill payment